Just Portland · Portland 411

Phone Numbers, Contacts & Homeowner Basics

A working directory of the official contacts Portlanders actually need, plus the city rules every homeowner should know, from tree permits to the sidewalk out front.

The short answer

In the City of Portland, call 911 for emergencies and the police non-emergency line at 503-823-3333 for everything else police-related. For city services and questions, dial 3-1-1 (503-823-4000 from outside Multnomah County or on some internet phones). If you smell gas, leave the building and call NW Natural at 800-882-3377 or 911. Electric service is split between PGE and Pacific Power depending on where you live.

Contacts

Portland Contacts

Save this page. These are the citywide numbers and official links you reach for when something happens, from a downed line in a windstorm to a tree question from a neighbor. They apply inside the City of Portland; Gresham, Beaverton, Lake Oswego and other neighboring cities run their own services.

Emergencies & Police

Emergency
911   police, fire, medical
Police Non-Emergency
503-823-3333   answered 24 hours a day
When to Use It
portland.gov/911 · includes the link to file certain police reports online

City Services: Portland 311 & PDX Reporter

311 is the City of Portland’s front door for non-emergency questions and requests. PDX Reporter is the city’s web app for reporting problems with streets and other city infrastructure.

Phone
3-1-1  or  503-823-4000 from outside Multnomah County · Oregon Relay 711
Web & Email
portland.gov/311 · 311@portlandoregon.gov
Report a Problem
pdxreporter.org · potholes, graffiti and other infrastructure issues
In Person
Customer Service Center, The Portland Building, first floor
1120 SW Fifth Avenue

City Council & the Mayor’s Office

Under the city charter voters approved in 2022, Portland now has four geographic council districts, each represented by three councilors, for a twelve-member council. Look up your district by address rather than guessing.

Find Your District
PortlandMaps.com · search your address; the council district (1 to 4) appears under Property
City Council
portland.gov/council · district pages list your three councilors
Mayor’s Office
503-823-4000 · Mayor@portlandoregon.gov · portland.gov/mayor
City Hall
1221 SW Fourth Avenue
Portland, OR 97204

Portland Fire & Rescue

Emergency
911
Administration
503-823-3700 · 55 SW Ash Street
Information
503-823-3550 · portland.gov/fire

Electricity: PGE or Pacific Power

Portland is split between two electric utilities. Portland General Electric serves most of the west side, nearly all of Southeast and much of North Portland, including Hayden and Sauvie islands. Pacific Power serves most of Northeast and parts of downtown and Northwest. Your bill tells you which one you have.

PGE Outages & Emergencies
503-464-7777  or  800-544-1795, 24 hours
PGE Customer Service
503-228-6322  or  800-542-8818 · PGE service area
Pacific Power Outages
1-877-508-5088, 24 hours · downed wires: that number or 911
Pacific Power Customer Service
1-888-221-7070 · pacificpower.net

Natural Gas: NW Natural

Gas Emergency
Leave the building first, then call 800-882-3377 (24 hours) or 911 from outside
Customer Service
800-422-4012 · nwnatural.com

Water, Sewer & Garbage

The Portland Water Bureau and the Bureau of Environmental Services share one city bill for water, sewer and stormwater. Garbage and recycling are collected by private franchised haulers, overseen by the Bureau of Planning and Sustainability.

Water Emergency
503-823-4874, 24 hours · main breaks, sudden loss of water
Water & Sewer Billing
503-823-7770 · portland.gov/water
Sewer Emergency
503-823-1700, 24 hours · Environmental Services
Curbside Collection

Permits, Trees & Animals

Permitting & Development
503-823-7300 · formerly the Bureau of Development Services · portland.gov/ppd
Development Services Center
1900 SW Fourth Avenue
Urban Forestry (Trees)
503-823-TREE (8733) · option 1 for tree emergencies · trees@portlandoregon.gov
Sidewalk Hazards
503-823-1711   Portland Bureau of Transportation
Animal Services
Multnomah County Animal Services · 503-988-7387 (PETS), animal emergencies 24 hours · multcopets.org
Shelter
1700 W Historic Columbia River Highway
Troutdale, OR 97060

County Records: Assessment, Recording & Taxation

Property assessments, property tax bills and recorded deeds are handled by Multnomah County, not the city.

Main Line
503-988-3326
Office
Multnomah Building, 501 SE Hawthorne Blvd, Suite 175
Portland, OR 97214

Save this page. These are the numbers you reach for when something happens.

For Homeowners

Things Every Portland Homeowner Should Know

The city rules that catch new owners off guard. None of them are complicated once you know they exist, and each one has an official page on portland.gov worth bookmarking.

Urban Forestry · Title 11

Big Trees Need a Permit, Even on Your Own Lot

Portland regulates trees on private property as well as public ones. Removing a tree on private property generally needs an Urban Forestry permit once the trunk measures 12 inches or more in diameter at breast height, about four and a half feet off the ground. Smaller trees, and trees in certain overlay zones, follow different rules.

Before you call an arborist, read the city’s guide Do I need a permit to remove trees on private property? or call 503-823-TREE.

Streets · The Planting Strip

The Street Tree Is Yours to Look After

In Portland the tree in the planting strip is a street tree, and the adjacent property owner carries real responsibility for it.

  • Pruning. A pruning permit from Urban Forestry is required before you trim a tree in the planting strip or right-of-way.
  • Removal. Every street tree, of any size, needs a permit before it comes down.
  • Clearance. Keeping trees and plants in the right-of-way from blocking visibility for drivers, cyclists and people walking is the adjacent owner’s job.
  • Sidewalks. Repairing sidewalk damage caused by a street tree is also the adjacent owner’s responsibility. Repairs start with a sidewalk permit from the Portland Bureau of Transportation, and a root-pruning permit may be needed too.

The details are on the city’s page Trees and street visibility: who is responsible?

Curbside Collection · Weekly

Four Containers, One Pickup Day

Single-family homes and plexes up to four units get curbside service from a private garbage company assigned to their area by the city. The standard setup is a blue roll cart for mixed recycling, a green roll cart for food scraps and yard debris, and a yellow bin for glass, all collected weekly, plus a black garbage cart collected every other week. You can choose a smaller garbage cart.

Look up your hauler and pickup day with the city’s Who picks up my garbage? tool, and see garbage service basics. Apartment buildings of five or more units and businesses arrange their own service.

Building · Portland Permitting & Development

One Bureau Now Handles Your Permits

Since July 1, 2024, building permits and the permitting teams from Transportation, Water, Environmental Services and Urban Forestry have been combined in one bureau, Portland Permitting & Development. Remodels, additions, garage conversions and trade work (electrical, plumbing, mechanical) start there. Begin at portland.gov/ppd or call 503-823-7300.

Good to know. Before a remodel, or before buying a house with an addition or converted garage, compare what was built with the permits on file. It is far easier to sort out early.
Housing · Accessory Dwelling Units

ADUs Are Common, and They Need Permits

An accessory dwelling unit is a second, smaller home on a lot that already has a house, attached house, duplex or manufactured home. Converting a basement, attic or garage, or building a detached unit, takes a building permit plus trade permits. The city also offers pre-approved plans for detached ADUs. Keep in mind that an ADU usually raises a home’s assessed value, and property taxes are set by Multnomah County, not the city.

Start with the city’s accessory dwelling units page.

Short-Term Rentals · Accessory Permits

Short-Term Rentals Require a Resident Host

In residential zones, Portland treats short-term rentals as an accessory use of a home where someone actually lives.

  • Residency. A long-term resident must live at the property at least 270 days a year.
  • Type A permit. Renting up to two bedrooms to no more than five overnight guests.
  • Type B conditional use. Renting three to five bedrooms, which goes through a land use review.
  • Registration and listings. Hosts also register with the city’s Revenue Division for lodging taxes, and the permit or case number must appear in every listing.

Read the rules at portland.gov/ppd/astr-permits before you count on rental income.

Historic Resources · Older Homes

Historic Districts Come With Design Review

Portland has nearly thirty historic, conservation and National Register districts, among them Irvington, Ladd’s Addition, South Portland and Skidmore/Old Town, plus individually designated landmarks. Additions, new construction and many exterior alterations to landmarks, or to houses inside these districts, go through Historic Resource Review so that changes don’t erase what makes a place significant. Houses are classed as contributing or non-contributing to their district, which affects how much review applies.

To check a property, search it on PortlandMaps or see the city’s historic and conservation districts page. For the architecture behind these neighborhoods, see Neighborhoods and Field Notes.

None of these rules are complicated once you know they exist.

Questions

Portland 411 FAQ

What is the Portland police non-emergency number?

The Portland police non-emergency number is 503-823-3333, answered 24 hours a day. Use it for situations that are not an immediate threat to life or property, such as a car theft discovered after the fact. For an emergency, call 911.

How do I find my Portland City Council district?

Search your address on PortlandMaps.com; the council district, numbered 1 to 4, is listed with the property details. Each of Portland’s four districts elects three councilors, for a twelve-member City Council.

Do I need a permit to remove a tree in Portland?

Usually, yes. Every street tree needs a permit before removal, whatever its size, and trees on private property generally need a permit once the trunk is 12 inches or more in diameter at breast height. Urban Forestry takes questions at 503-823-8733.

About This Page

Just Portland keeps this directory as a public resource for anyone who owns, rents or is thinking about moving to the City of Portland. Every number links to, or comes from, the official agency that runs the service. If something changes, the agency’s own site is the final word.

Moving to Portland, or leaving it? One call to Debbie gets you a licensed Oregon broker who knows the neighborhood.

See what’s on the calendar, explore Places and Neighborhoods, read Portland homes and architecture, or get in touch.

Debbie Pisaro is a 24-year California real estate veteran, an Inman Luxury Leader and the founder of Coastline 840; her architectural homes practice is at debbiepisaro.com.

Debbie Pisaro, California real estate agent, DRE #01369110. Coastline 840 is a brand of Side, Inc., CA DRE #02014153, responsible broker. Debbie is not licensed in Oregon; Portland buyers and sellers are referred to licensed Oregon brokers.

(310) 362-6429  ·  debbie@coastline840.com

Debbie PisaroReal Estate AgentCalifornia DRE #01369110
Coastline 840 is a brand of Side, Inc., CA DRE #02014153, responsible broker